LETTER OF APOLOGY

This letter of apology is from the manager of the Frankfurt Palace to a guest who complained that the restaurant did not cater for his request for halal food. (Halal food is eaten by Muslims and has to be prepared in a special way.

Dear Dr Abdulrahman,

Thank you for your letter of 18 May.

I was sorry to hear that you were unable to obtain halal food from the restaurant and that you had to eat out for the night that you spent with us. You are quite right to say that the brochure states that we cater for our guests' special diets. However, I would like to point out that the brochure also makes it clear that we require adequate notice because we need to make special arrangements. 

Unfortunately we were not informed of your requirements in advance and so were unable to meet them. I can assure you, however, that we will be able to provide halal food when you next come to stay with us if you can give us three days' notice. 

As I sign of our concern I would like to offer you a $25 voucher towards the cost of your next visit, and I hope we will have the pleasure of your custom again.

Please accept my apologies for the inconvenience you suffered.

Yours sincerely

B.G. Lagerfeld

Manager