UNIT 5: HOTEL AND RESTAURANT SERVICES

5-1 INTENTIONS AND SPONTANEOUS DECISIONS

Diferences between WILL and (BE) GOING TO:

WILL ('ll): We use Will when we decide to do something at the moment of speaking. Decision Now.

In that case. I'll have the pork medallions.

(BE) GOING TO: We use Be going to when we have already decided to do something. Decision Before.

I'm going to have the foundue. It's delicious here.

Put the verb into the correct form using either will or going to:

a. What would you like, tea or coffee?, Oh, I'll have  (Have) coffee, please.
b. Have you written that letter yet? Oh, no I forgot, I'm going to do (Do) it now.
c. I've decided to buy a new car. Oh, have you? What sort will you buy? (You/Buy).
d. Has Susan got any plans, now she's finished college? Oh, yes. She's going to look (Look) for a job in hotel management.
e. I can't remember how to retrieve a customer's guest history on the computer. Oh, don't worry, It's quite easy. I'll show (Show) you.
f. Have you finalized arrangements with that tour operator? Yes, we'll sign (Sign) the contract with them tomorrow.
g. I'm afraid there is no chicken tonight. Ok. We are going to have (Have) the beef.
h. We haven't got any more coffee. Haven't we? Ok, I'll ask (Ask) someone to buy some more.

5-2 MAKING REQUESTS (SOLICITUDES)

Can you bring us a bottle of water, please?
Could you change mine, please?
Could we possibly order, please?
Do you think you could bring us the wine list'

Now ask the similar questions using the verbs in brackets:

a. You don't know the telephone number of a caller. (Give)
b. You didn't hear a customer's surname (repeat).
c. You don't know how to spell the name of a town. (Spell)
d. You want to know if there are any vegetarians in a group. (Tell)
e. You are not sure what time a guest is arriving. (Confirm)
f. You want to check how many people there are in a group. (Tell)

5-3 VOCABULARY

Aperitif: Alcoholic drink taken before a meal.
Baked: cooked by dry heat in an oven. Horneado.
Crisp: firm and fresh.
Dessert: sweet dish eaten as final course in a meal. Postre.
First course: Primer plato. Special dish: Plato especial.
Dressing-table: Bedroom table with mirror and drawers, used especially by women when they dress, make up... Tocador.
Pastry: Pasta.
Plasters: Tiritas. Band-aid: Tiritas en inglés americano.
Slice: Rebanadas.
Vacate: Leave. Desocupada.
Homemade: Casero.
Crusty: Crujiente.
Garnish: Adornar.
Seasoned: Sazonado.
Coated: Recubierto.
Fresh cream: Nata.
Cured beef: Cecina.
Wrapped: Envuelto.
Bubbling: Hirviendo.
Pilaff rice: Arroz largo.
Leek: It's a kind of vegetable. Puerro.
Custard: Natillas.
Purchasing: Comprar.
Storing: Almacenar.
Waiter: Camarero.
Platters: Dishes with a selection of food. Tenemos tres platos para elegir.