ADJECTIVE AND NOUNS TO DESCRIBE PERSONALITY

WORD STUDY

- Enthusiastic person

- Leader

- Friendly

- Punctual

- Courteous. Courtesy.

- Efficient

- Confidence

- Flexible

- With ability, with skills.
- Shy: Tímido
- Loud: Fuerte. A very loud voice
- Confident

- Sincere
- Ambitious

HOTEL STAFFING

WORD STUDY

And internal organization:

1. General manager
2. House manager
3. Departments:

- Personnel

- Sales

- Resident manager

- Purchasing (to buy)

- Accounts

- Restaurant

4. Resident manager: 

- Front - of- house

- Housekeeping (to clean)

5. Fron- of- house:

- Head Receptionist:

a) Concierge

b) Clerks (staff). Desk clerks

6. Concierge:

- Front office porters

- Bell persons

- Door persons

- Night porters

7. Housekeeping:

- Head Housekeeping

8. Head Housekeeping:

- Porters

- Cleaners

- Chambermaids

EXPRESSING LIKE AND DISLIKE

Verbs "like and dislike" can be followed by:

a) A noun:

I like smaller hotels.
I dislike Chinese food.

b) Another verb ING completion with:

I like swimming.
I like dancing.
I like reading.
I like singing.
I dislike visiting art galleries.
I dislike sunbathing.
I like going to the theatre.
I dislike driving.

Expressing likes and dislike with others ways:

• I love...
• I enjoy...
• I'm interested...
• I hate...
• I don't mind...
• I love staying in bed late.
• I hate traveling by boat.
• I enjoy going to freeing countries.
• I dont' mind it when
• I don't like it when
• I dislike it when
• I love it when

GUEST WITH SPECIAL NEEDS

WORT STUDY

Many guests have special needs: 

• A person in a wheelchair
• An elderly person 
• A family with a baby
• A family with young children
• A blind person
• A tall person

The hotel should have extra facilities:

• A resident nurse
• Special wide doors
• A courtesy bus to the town centre
• Ramps at all stairs
• Hoists in bedrooms
• Lifts to all floors
• Notice in Braille
• A low-level front desk
• Nappy-changing facilities in toilets
• Push-chairs
• Safety-rail on steps
• Electric stair-lift for wheelchair
• Babysitting

Question:

What problems do tall people face in hotels? Make a list with extra facilities of extra facilities for tall people.

HOTEL FACILITIES

WORD STUDY

In a hotel we can find the following facilities: 

- Telephone in bedrooms

- Parking

- Solarium

- Central heating

- TV in bedrooms

- Facilities for disabled

- Bar

- Mini-bar in bedrooms

- Swimming-pool

- Fishing

- Tennis court

- Conference room

- Games/recreation room

- Laundry

- Golf-course (9 holes or 18 holes)

- Air-conditioning
- Dogs allowed
- Night porter
- Banquets
- Special Christmas arrangements
- Four- poster bed
- Lift
- Foreign language spoken
- Family rooms
- Radio in bedroom
- Horse-riding
- Fitness centre
- Business apartments
- Business centre
- Claims service
- Buffet service
- Bungalows
- Live music
- Sanitary facilities
- Table tennis
- Darts
- Pool table
- Disco
- Shops
- Squash; basketball; volleyball