UNIT 4: RESERVATIONS AND CHECK-IN

4-1 SHORT ANSWERS

Look at how the callers give short answers to the questions of the reservation clerk:

- Have you stayed with us before? (No)
No, I haven't.
- Will you be paying by credit card? (Yes)
Yes, I will.
- You have an account with us, don't you? (Yes)
Yes, I do/ Yes, we do.

Using short answers, answer the questions:

a. Do you have a reservation? (No)
No, I don't.
b. Is it just for the one night? (Yes)
Yes, it is.
c. Would you like one of our Executive rooms? (Yes)
Yes, I would.
d. Is there one available on the ground floor? (No)
No, there isn't.
e. Will you be staying tomorrow as well? (No)
No, I won't.
f. Is that company booking? (Yes)
Yes, it is.
g. Have they confirmed their booking? (Yes)
Yes, they have.
h. Do you have a room with a views? (Yes)
Yes, I do.

USAR "TO HAVE" O "TO HAVE GOT"

Son dos verbos equivalentes. El verbo "To have got" se utiliza más en el inglés británico.

La forma negativa e interrogativa del verbo "To have" no existe, necesita los verbos auxiliares: Do, Does (interrogativas), don't; doesn't (negativas), did (pasado), didn't (pasado negativo).

El verbo "To have" puede tener otro significado como "comer". To have a breakfast.

El verbo "To have got" no necesita verbos auxiliares. Su forma negativa es hasn't got / haven't got, su forma interrogativa es has he got / have you got, su forma del pasado es had got.

FORMAS HOMÓFONAS EN INGLÉS

He is: He's

He has got: He's got (la forma got forma parte del verbo "To have got".

His: his  (Posesivo, acompaña a un nombre)

4-2 TAG QUESTIONS

- It was Miss King, wasn't it?
- You have an account with us, don't you?
- But the guests haven't stayed with us before, have they?
- There isn't a doctor in the hotel, is there?
- You wanted to pay in cash, didn't you?
- You haven't spoken to the duty manager yet, have you?
- We couldn't have a receipt for that, could we?
- It's more expensive in high season, isn't it?
- You're settling by credit card, aren't you?
- We can sign the agreement today, can't we?
- They're not postponing the conference, are they?

4-3 FAX RESERVATION

For most hotels, fax reservation are the most common.

Date: 13th March 2012
From: Kate James
To: Melissa Hotel
Attention: Reservation
No. of pages: 1

Could you please reserve a double room with private bath for Mr and Mrs Charles Davis? They will be arriving on 18th April and staying for 3 night (departing on the morning of 21st April).

It is their 25th wedding anniversary, so could you arrange for champagne and flowers to be placed in the room?

Look forward to receiving your confirmation, with exact cost, by return.

Regards

4-4 VOCABULARY

Corporate client: Client which is a company rather than an individual.
Customer: Client
Requirement: Thing needed.
Income: Ingresos.
Settling your account: Paying your bill.
Advantage:Ventaja.
Disadvantage: Desventaja.